Office Policies

Our Mission

hbraces3At Haug Orthodontics, our mission is to provide a warm, family-oriented office environment with doctors and a team dedicated to customer service and clinical excellence.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Alton Office
Monday – Thursday:
Friday:

 
8:00 a.m. – 5:00 p.m.
9:00 a.m. – 3:00 p.m.

Highland Office
Tuesday –Thursday:

 
7:30 a.m. – 4:00 p.m.

Appointments

Appointments are an important part of your treatment, and this time has been reserved specifically for you. Please arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to reschedule.

We request a 24-hour notice if you need to cancel your appointment. If you miss your appointment without notifying us 24 hours in advance, your account will be charged a $45 Failed Appointment Fee. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

Haug Orthodontics

  • Alton Office - 2411 Morning Star Dr., Alton, IL 62002 Phone: 618-463-7002 Fax: 618-463-7006
  • Highland Office - 5 Central Blvd., Highland, IL 62249 Phone: 618-654-8017 Fax: 618-654-4264

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